DESCRIPTION

Influence customer satisfaction by answering incoming calls in a professional, courteous timely manner, greet the patients in a courteous manner and assists with any questions or concerns that they may have. Position requires a high commitment to service excellence. Enables the communication in and throughout the office.

QUALIFICATIONS/EDUCATION

  • High School Diploma or equivalent

  • Bi-lingual English/Spanish preferred; must be able to read, write and speak English.

  • 1-2 years of experience in Customer Service preferred

  • Basic computer knowledge preferred

CERTIFICATIONS/LICENSES

  • N/A

ABILITIES/SKILLS

  • Basic computer skills to be able to recognize and understand our appointment system.

  • Excellent communication, Customer Service and telephone skills.

  • Cheerful, pleasant, knowledgeable and professional demeanor, must always display a smile.

  • Strong organizational skills and ability to multi-task effectively.

  • Detail oriented and able to work efficiently in a stressful environment.

  • Strong sense of teamwork and be able to manage high volume of interpersonal relationships with tact and diplomacy.

  • Able to respect and maintain patient confidentiality at all times.

  • Must be able to follow policies and procedures and work flexible schedule and location.

  • Must be able to relate well with all levels of individuals within the organization.

  • Must be able to complete an Access Application.

SALIENT FEATURES

LOCATION • BIRD ROAD, 8TH STREET, NORTH MIAMI

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